IT & Network

IT & Network Solutions, refers to the engineering services provided to help individuals and organizations manage, maintain, and troubleshoot their technology infrastructure.

We specialize in: Infrastructure, Communications, Networking & Remote Access, and VoIP Solutions.

Some services also include things like fixing computer problems, ensuring smooth network operations, and installing and configuring software.

Our solutions and services are designed to keep your technology running efficiently and effectively, minimizing downtime and maximizing productivity.

Here is a more detailed look at what is included in our portfolio of IT & Network Solutions:

1. Infrastructure
2. Communications
3. Networking & Remote Access
4. VoIP
5. Troubleshooting Services
6. Hardware and Software Support
7. End-User Training
8. Security Information
9. Network Management
10. System Maintenance

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Infrastructure

Infrastructure refers to the physical and virtual components that support an organization's information technology (IT) systems and operations. It includes everything from hardware and software to networks, data centers, and cloud services. This foundational framework enables the flow, storage, processing, and analysis of data to ensure the smooth operation of IT services.

We provide solutions and support for:

1. Hardware: Physical devices such as servers, computers, storage systems, and networking equipment.
2. Software: Operating systems, applications, and other software needed to run IT systems.
3. Networks: The infrastructure that connects devices and allows them to communicate with each other, such as switches, routers, hubs, and servers that connect devices and allow them to communicate, called data communication equipment (DCE).
4. Facilities: Physical spaces, such as data centers and office buildings, that house IT equipment.
5. Cloud Services: Resources and services provided in-house or by third-party providers, such as virtualized computing resources and storage.
6. Power Supply System: Essential for powering all the components within the IT ecosystem, we can provide a maintenance or new power solution with our Electrical Installations & Maintenance (EIM) or Power Generation with Renewable Energies (PGRE) solutions.

Portfolio of IT & Network Solutions

Communications

Communications refers to the methods used to transmit information, data, and messages between people, devices, and systems; these methods are referred to as transmission networks.

Information is now the most important asset of any business, and transmission networks are concerned with how that information flows in, into, and out of the enterprise.

How information flows is critical to making the best decisions and positively impacting the organization's mission.

To get an idea of what a transmission network is in IT terms, we need to look at a highway. Yes, on a highway, there is traffic, different types of vehicles, channels or lanes with different maximum speeds, different directions of travel, there are signs and other regulations that we must follow in order to travel safely and, most importantly, to reach our destination safely. That destination is the reason we are on the road.

Similarly, and using the previous analogy, we'll highlight the following parameters as the most important to consider when creating our designs:

As we mentioned earlier, the four parameters above are essential in designing our highways, as each organization requires its own highways.

We emphasize this because for us it is not about implementing structured cabling or low-voltage work, as transmission network solutions are commercially known in the SoHo world, but rather we create a design that provides a solution that supports up to two network upgrades.

All designs related to transmission network services are performed using the methodology developed and patented by ED&TD®, known as the TANDNI™ methodology.

Portfolio of IT & Network Solutions

Networking & Remote Access

Networking is the interconnection of devices (computers, servers, etc.) to share resources such as data, applications, and peripherals.

Remote access is the ability of an authorized user to access a computer or network from a geographically distant location, often using a network connection such as the Internet.

Our solutions include building the infrastructure that allows disparate devices to communicate and interact, as well as providing a way to remotely access and control devices and networks, with a focus and emphasis on cybersecurity.

Portfolio of IT & Network Solutions

VoIP

VoIP stands for Voice over Internet Protocol, and it's a technology that allows you to make phone calls over the Internet instead of traditional phone lines. This means that your voice is converted into a digital signal and sent over the Internet using your IP address. This is the evolution of the old PBX system.

We provide solutions to replace older PBX systems and technical support for your current VoIP system and upgrades as needed.

Portfolio of IT & Network Solutions

Troubleshooting Services

Our professionals (engineers and technicians) are skilled at diagnosing and resolving a wide range of technical issues, from simple software glitches to complex hardware problems.

We support topics such as:

1. Liquid Damage Repair.
2. Soldering.
3. Tapes/Cassetes Video/Audio Conversions.
4. Security Cameras. In these cases, we provide technical support through our ESSolution.
5. Desktops and Laptops.
6. Servers.

Portfolio of IT & Network Solutions

Hardware and Software Support

We can help you upgrade hardware as your business grows and upgrade software as needed.

Portfolio of IT & Network Solutions

End-User Training

Specialized technical training focuses on helping users understand how to use the technology they rely on.

This line is not only for desktop users, but also for expert users and even programmers in your organization who need to refresh their knowledge to improve their skills, abilities and capabilities.

In addition to the table below, which outlines our courses, we can design the specific training your organization needs.

Portfolio of IT & Network Solutions

Security Information

Refers to details or data related to the security and protection of assets, systems, or individuals; in this context, basic tasks include:

• Data recovery
• Encryption/password removal
• Virus/malware removal

From servers and endpoints or data terminal equipment (DTE) (desktops and laptops).

In other hands, the specific aspects about security information such as threats and vulnerabilities, security policies and procedures, indicent reports and analysis, technical details, and sensitive data to understand or mitigate security risks we address it with our Cybersecurity or Internet Security Solutions.

Portfolio of IT & Network Solutions

Network Management

We help ensure that your networks are properly configured and that users can effectively access resources and services.

Portfolio of IT & Network Solutions

System Maintenance

Includes tasks such as:

1. Installing/upgradeing/repairing operating systems on servers and endpoints or data terminal equipment (DTE) (desktops and laptops).
2. Backing up data from databases and Excel/LibreOffice files or other spreadsheets.
3. Keeping systems and networks up and running.

Portfolio of IT & Network Solutions

IT & Network Solutions